Do participants make assumptions or question the customer carefully? Over the Bridge from the MTa Team is well suited to developing customer service skills.
Activities from the Business Priorities manual in MTa Insights gives participants the opportunity to develop the attitudes and behaviours that lead to improved customer service.
MTa KanDo Lean is an activity based learning pack suitable for anyone in the office, factory or supply chain who needs to understand customer service.
Good customer service involves solving problems, offering solutions, being polite and providing a pleasant experience. Therefore providing good customer service requires people to be empathetic, sincere and understanding.
MTa’s customer service activities promote participants to ‘feel’ and ‘see’ the impact of their behaviour, both positive and negative, on colleagues and customers leading them to improve their customer service skills. Each activity involves an engaging task and a thought provoking review process.