How can facilitators help others learn? We believe experiential learning is a highly effective approach. Our experiential learning kits have been developed to help facilitators deliver a wide range of learning opportunities. Enjoy exploring our website and do get in touch, we like nothing betting than talking people development. The MTa Team.

Customer Service Activities
Customer Service Activities

Packs with activities for developing customer service skills:
Three of our kits contain activities that allow facilitaors to improve customer service within organisations. Areas of focus include:
  • The processes needed to establish, focus on, and meet customer needs
  • The personal attitudes that support customer service
  • Core personal behaviours like questioning and listening that enable individuals to work effectively with others.

 

MTa Kando Lean™

MTa KanDo Lean is an activity based learning pack which focuses on customer service through Lean processing.

It is a table top activity for anyone in the office, factory or supply chain who needs to understand, do, or influence the way jobs can be done to best effect.

The activity introduces emphasises the importance of focussing all activities on meeting defined customer needs as efficiently and effectively as possible.

 Lean Processing Activity
MTa Insights™

Although none of the 50 plus MTa Insights activities have a 'customer service' title many of them pick up on the attitudes and behaviours that lead to customer service, e.g. flexibility, concern for others, questioning, success orientation.

Most of these activites can be found in the volume 'Business Priorities'.

 MTa Insights contains a number of communication activities
MTa Team KIT™
Customer Service demands a wide range of skills combined with appropriate attitudes. One MTa KIT activity in particular (Over the Bridge) is particularly well suited to developing customer service: the participants' brief is incomplete, so participants have to question the customer carefully. This proves very difficult as it is so enticing for them to get on with the task, working to their own ideas, rather than finding out what is really required. Customer service....what's that? !!! MTa Team KIT - Communication Activities